terms and Conditions
Welcome to 1MMUNED. We are a Sydney-based business specialising in freshly prepared, cold-pressed fruit and ginger juice shots and refreshing beverages.
These Terms & Conditions govern purchases made through our website and explain our product information, payment arrangements, production, delivery, collection, cancellations, refunds, consumer rights and privacy practices.
By using our website or placing an order, you acknowledge these terms.
Nothing in these terms excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law or other applicable legislation.
Products & Ingredients
1MMUNED offers cold-pressed beverages prepared using real fruit and ginger.
Our range includes:
TNT: Double ginger, orange and lemon.
POMIFUSION: Pomegranate, ginger, orange and lemon.
CITRUS CRUSH: Orange, lemon, lime, ginger and passionfruit.
WATERMELON REFRESHER: A watermelon-based refreshing beverage.
Products are offered in selected pack sizes, including 10-packs, 20-packs, assorted packs and 5-packs, as specified on individual product listings.
We make reasonable efforts to ensure all descriptions, quantities, ingredients, prices and photographs are accurate.
As our beverages are made using natural ingredients, minor variations in colour, flavour and appearance may occur between production batches.
The contents, quantity and characteristics of an order will be those stated in the applicable product listing.
All products are subject to availability.
Allergies, Intolerances & Dietary Requirements
Customers with known food allergies, intolerances or specific dietary requirements are strongly advised to contact 1MMUNED before placing an order.
The ingredients used in our products are disclosed in the relevant product descriptions and, where required, on product labels.
Customers should carefully review this information before purchasing or consuming our beverages.
If you have a known or suspected allergy to any ingredient listed in a product, please notify us before purchase so that we can provide available information and discuss whether the product is suitable for your requirements.
Important conditions:
Customers should not assume that a product is free from an allergen simply because that ingredient is not part of its primary flavour.
Customers with severe allergies should contact us before ordering to enquire about relevant ingredients and possible cross-contact risks.
We cannot guarantee that a product is suitable for a particular allergy or intolerance unless we have expressly confirmed this based on appropriate information.
Customers should always review the label on the product received before consumption.
If a product contains an ingredient known to cause you an allergic reaction, you should not consume it.
Customers are encouraged to disclose relevant allergies before purchasing, but this does not exclude or reduce 1MMUNED's responsibilities under applicable food-safety, food-labelling or consumer protection laws.
We remain responsible for providing accurate ingredient and mandatory allergen information, appropriately managing food-allergen risks and complying with applicable Australian food standards.
Where a customer has notified us of an allergy or dietary requirement, we will provide information reasonably available to us and will not knowingly represent a product as suitable unless we have a reasonable basis for doing so.
If we cannot reasonably confirm suitability for a particular allergy or dietary requirement, we may recommend that the customer avoid the product.
Product Information & Health Disclaimer
1MMUNED beverages are sold as food and drink products.
References to wellness, freshness, ginger, fruit or nutrition are general product descriptions and should not be interpreted as medical advice.
Our products are not intended to diagnose, treat, cure or prevent any medical condition.
Customers with medical conditions, allergies or other health concerns should consult an appropriately qualified health professional where necessary.
We do not guarantee specific health outcomes from consuming our products.
Nothing in this section limits any applicable consumer guarantees or obligations concerning truthful product representations.
Orders & Order Acceptance
Customers are responsible for providing accurate order, contact, delivery and collection information.
By placing an order, you confirm that you have reviewed the selected products, quantities, ingredients and applicable checkout information.
An automated order confirmation acknowledges receipt of your order.
If a product becomes unavailable or we cannot fulfil the order within the agreed timeframe, we will contact the customer to discuss an appropriate resolution.
This may include an alternative product with the customer's agreement, a revised fulfilment arrangement where appropriate or a refund.
We will not knowingly accept payment for products that we cannot supply within the agreed period or, where no period is specified, within a reasonable time.
We reserve the right to seek clarification of incomplete orders or incorrect delivery information before proceeding.
Pricing & Payment Processing
All prices displayed on the 1MMUNED website are in Australian dollars (AUD).
Any applicable GST is dealt with in accordance with Australian taxation requirements.
The total payable amount, including any applicable delivery charges, will be displayed before checkout is completed.
All online payments are managed through our Squarespace ecommerce website and its integrated payment services.
Squarespace and the payment processing providers supporting its payment services handle payment transactions in accordance with their applicable terms and security arrangements.
1MMUNED does not independently process or intentionally store customers' complete credit or debit card details in its own business records.
We may receive transaction confirmations, payment status, order references and other information reasonably necessary to manage purchases and refunds.
We may update product prices or promotional offers at any time. Changes will not retrospectively affect accepted orders except as permitted by law.
Production & Freshness
1MMUNED prepares its beverages in fresh batches according to customer demand, ingredient availability and order volume.
Production schedules are flexible and may vary depending on the number of orders received and operational requirements.
We do not guarantee a fixed weekly production day.
Orders will be prepared or allocated from available stock according to the applicable fulfilment arrangements.
Where a particular dispatch, delivery or collection timeframe has been agreed, we will take reasonable steps to meet that timeframe.
If a delay or change in availability affects an order, we will notify the customer as soon as reasonably practicable and explain the available options.
We aim to maintain appropriate food-safety and quality standards throughout preparation, storage and fulfilment.
Delivery Policy
1MMUNED offers local delivery to eligible areas within Sydney, NSW.
Delivery availability and charges are determined by the customer's location and the options displayed or confirmed at checkout.
Where advertised, a minimum order value of $35 applies to local delivery.
Customers must provide accurate delivery details and reasonable access instructions.
Delivery dates and times may vary depending on production demand, order volume, customer location and operational availability.
Where a specific delivery timeframe has been agreed, we will take reasonable steps to fulfil the order within that timeframe.
If we cannot deliver within the agreed or otherwise reasonable timeframe, customers will be offered an appropriate resolution in accordance with Australian Consumer Law.
Receiving Deliveries
Our beverages are perishable and require appropriate refrigerated storage.
Customers should arrange to receive deliveries or agree to suitable delivery arrangements in advance.
Products should be transferred into refrigeration promptly after receipt.
We will not knowingly leave perishable drinks in conditions likely to compromise food safety.
Where delivery cannot be completed safely, we may contact the customer to arrange an alternative.
Reasonable additional delivery charges arising from incorrect information or customer-requested redelivery will be disclosed and agreed upon before being applied.
Nothing in this section excludes our legal responsibilities for safe delivery and goods that meet consumer guarantees.
Local Pickup
Free pickup is available from Berala, NSW, where offered at checkout.
Pickup arrangements, including the exact collection location and time, will be communicated to the customer.
Customers should wait for collection confirmation before travelling to the pickup location.
Because the beverages are perishable, customers are encouraged to transport them in suitable insulated or chilled containers and refrigerate them promptly.
If you cannot attend the agreed collection time, please contact us as early as possible to discuss alternative arrangements.
Uncollected orders will be managed reasonably, taking into account their perishable nature and applicable consumer rights.
Storage & Shelf Life
1MMUNED products must be stored in accordance with the storage instructions on their packaging.
Customers should:
Keep refrigerated products at the temperature indicated on the label.
Refrigerate their beverages promptly after receiving or collecting them.
Observe the use-by date displayed on each bottle.
Keep bottles sealed until consumption.
Follow any additional instructions provided on the product label.
Avoid consuming products with damaged packaging, signs of spoilage or other indications that they may be unsafe.
If a product appears unsafe, spoiled, damaged or otherwise defective when received, customers should refrain from consuming it and contact us promptly.
We will investigate product concerns and provide any remedy required under Australian Consumer Law.
Changes & Cancellations
Customers wishing to change or cancel an order should contact 1MMUNED as soon as possible.
As our beverages are perishable and may be prepared specifically to fulfil orders, changes or cancellations requested solely because of a change of mind may not be available once preparation has commenced.
Where possible, we will endeavour to accommodate requests made before preparation or dispatch.
Any cancellation arrangements will be considered fairly and in accordance with applicable consumer protection laws.
Nothing in this section limits a customer's right to cancel an order or receive a remedy where required by law, including where we fail to supply products within an agreed or reasonable timeframe.
Refunds, Returns & Consumer Guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Change-of-Mind Returns
Due to the perishable nature of our products, 1MMUNED generally does not accept returns or provide refunds for change-of-mind purchases.
Examples include:
Ordering the wrong flavour or pack size.
Deciding that a product is no longer wanted.
Finding a lower price elsewhere.
Changing personal preferences after purchasing.
This policy applies only where the supplied products meet applicable consumer guarantees and there is no other legal entitlement to a remedy.
Faulty, Damaged, Unsafe or Incorrect Products
If an order contains products that are damaged, spoiled, unsafe, incorrectly supplied, materially different from their description or otherwise fail to meet applicable consumer guarantees, customers may be entitled to a remedy.
Depending on the circumstances and whether a failure is major or minor, remedies may include a refund, replacement or another remedy available under Australian Consumer Law.
For a major failure, customers generally have the right to reject the goods and choose an appropriate refund or replacement.
For a non-major failure, the business may be entitled to provide an appropriate remedy within a reasonable time.
Making a Claim
Customers should contact us with:
Their order number.
A description of the problem.
Photographs, where available and helpful.
Relevant information about the condition of the product when received.
We encourage customers to report food safety and quality concerns promptly.
However, customers are not required to report a problem within an arbitrary fixed period, provide photographs or retain original packaging as a condition of exercising statutory consumer rights.
We may reasonably assess the circumstances and request information needed to resolve the matter.
Approved refunds will generally be returned through the original Squarespace-managed payment method where possible.
Refund processing times may depend on the applicable payment provider or financial institution.
Nothing in this policy excludes, restricts or modifies customers' rights under Australian Consumer Law.
Product Safety & Recalls
1MMUNED is committed to preparing and supplying products in accordance with applicable Australian food-safety requirements.
If we become aware of a potential product safety issue, we may notify affected customers, provide instructions, withdraw affected products or initiate an appropriate recall process.
Customers should follow any relevant safety instructions.
Where an affected product fails to meet applicable consumer guarantees, customers remain entitled to the remedies provided by law.
Website Use & Intellectual Property
The 1MMUNED name, logos, photographs, product artwork, written content and website design are owned by or licensed to 1MMUNED unless otherwise stated.
Unauthorised commercial reproduction or use is prohibited except where permitted by law.
Customers must not use the website for fraudulent activity, unauthorised interference or other unlawful purposes.
We may update website content, products and functionality as needed.
Website Availability & Liability
While we make reasonable efforts to keep our website operational, temporary interruptions may occur due to technical issues, maintenance or circumstances beyond our reasonable control.
To the extent permitted by law, continuous or uninterrupted access is not guaranteed.
Nothing in these terms excludes or limits a liability or consumer right that cannot legally be excluded or limited.
Privacy Policy
1MMUNED respects the privacy of customers and website visitors.
We collect and use personal information for purposes reasonably connected with operating our business and supplying our products.
Where applicable, we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information Collected
Depending on how customers interact with our website, information collected may include:
Full name.
Email address.
Phone number.
Billing address.
Delivery address.
Order history.
Purchase and transaction information.
Customer enquiries and correspondence.
Marketing preferences.
Website usage and technical information collected through cookies or analytics technologies.
How Information Is Used
Personal information may be used to:
Process and fulfil orders.
Manage payments and refunds.
Arrange delivery or collection.
Communicate with customers about purchases.
Answer enquiries and resolve complaints.
Maintain business and accounting records.
Improve customer service and website functionality.
Comply with relevant legal obligations.
Send promotional messages where permitted by law and applicable consent requirements.
Squarespace & Payment Processing
Our website and online shop are operated through Squarespace.
Payments are managed through Squarespace's integrated payment services and the processing providers supporting those services.
These services may process personal and payment information necessary to complete transactions, manage fraud risks, issue refunds and administer payment records.
1MMUNED does not independently collect or intentionally store complete payment card numbers in its own records.
We encourage customers to review the applicable Squarespace privacy and payment terms for further information about platform-level processing.
Sharing Information
Where reasonably necessary, customer information may be shared with service providers involved in:
Website and ecommerce operations.
Secure payment processing.
Order fulfilment and delivery.
Customer communications.
Accounting and administration.
Website analytics, where enabled.
We do not sell customer personal information to advertising companies or data brokers.
Information may also be disclosed where required or authorised by law.
Overseas Processing
Squarespace and providers supporting its services may process or store information outside Australia.
The applicable service providers, processing arrangements and any relevant overseas disclosures should be assessed against our actual website configuration.
Where required by applicable privacy law, 1MMUNED will take reasonable steps regarding overseas disclosures and provide information about likely recipient countries where practicable.
Cookies
Our website may use cookies and similar technologies to support shopping carts, checkout functionality, website security, site performance and analytics.
Customers may manage cookies through available website controls and browser settings.
Disabling essential cookies may affect certain website functions.
Marketing
Customers may opt in to receive promotional emails or other marketing communications.
Marketing messages will only be sent in accordance with applicable Australian law, including relevant consent and unsubscribe requirements.
Customers may unsubscribe from promotional communications through the unsubscribe link provided or by contacting us.
Data Security & Retention
We take reasonable steps to safeguard customer information against misuse, loss, unauthorised access and disclosure.
We retain information for as long as reasonably required for legitimate operational, legal or accounting purposes.
Where appropriate and legally permitted, information that is no longer required will be deleted or de-identified.
Access, Correction & Complaints
Customers may contact us to request access to, or correction of, personal information held by 1MMUNED.
Privacy enquiries or complaints can be submitted using the contact details on our website.
We will assess and respond to privacy requests in accordance with applicable law.
Where the Australian Privacy Principles apply, individuals may also be entitled to make complaints to the Office of the Australian Information Commissioner.
Further information is available at www.oaic.gov.au.
Complaints & Disputes
We aim to handle customer enquiries and complaints respectfully, fairly and within a reasonable timeframe.
Customers should initially contact 1MMUNED to explain their concerns and provide relevant order details.
If a matter cannot be resolved directly, customers may seek assistance from NSW Fair Trading, the ACCC or another appropriate authority.
Nothing in these terms prevents a customer from exercising statutory rights or accessing available legal remedies.
Changes to These Terms
We may update these Terms & Conditions to reflect changes to our business, products, payment arrangements, operations or applicable legal requirements.
Updated terms will be published on our website with a revised date.
Any changes will apply subject to applicable law and will not retrospectively remove customers' existing statutory rights.
Governing Law
These Terms & Conditions are governed by the applicable laws of New South Wales, Australia, subject to mandatory laws and consumer protections.
Nothing in these terms excludes or limits rights available under the Australian Consumer Law.
For enquiries regarding orders, allergies, ingredients, delivery, refunds, product safety or privacy, please contact us.
ABN: 77 682 250 044
Location: Sydney, NSW, Australia